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Help and Support

Where is my running top?

If you selected a top with your fundraising pack you should have received this from June onwards. You can either email londonmarathon@macmillan.org.uk for a replacement top or collect one at The Running Show in the week of the marathon. . 

When will I find out about my charity place application?

Charity places have now closed, please come back in October to apply for a place in 2022. 

What is the difference between a charity place and a ballot place?

A charity place is a place issued by Macmillan Cancer Support and a ballot place is allocated by London Marathon Events. 

What is a charity place token?

This is a short online process you need to link your charity place and personal details with event organiser, London Marathon Events. Macmillan will issue you this to complete and the deadline complete this 20th August. You must have completed this to confirm your place. Failure to do so will mean you will now not be able to take part.

How long will it take for my fundraising pack/running top to arrive?

Your digital fundraising pack are sent out shortly after signing up. Supporter's physical packs with running top (if you requested one) were sent out in the first two weeks of June onwards.  

How can I contact you?

Please call 0300 1000 200 or email londonmarathon@macmillan.org.uk.

How long are charity place applications open for?

In-person charity places are now closed, you can still take part in the virtual Virgin Money London Marathon. 

Can I cancel my place?

Please contact londonmarathon@macmillan.org.uk and our team can help you with the next steps.

When will I find out if I'm successful in the public ballot?

The results of the public ballot were announced Monday 8 February by Virgin Money London Marathon. 

Can I get a refund on my registration fee if I cancel?

Unfortunately not. The registration fee is passed onto the event organiser and is non-refundable under all circumstances.

Can I defer my charity place?

If you are unable to take part in the marathon, please contact the team and we can discuss your next steps.

What is the charity place fundraising pledge?

£2,620. We are asking everyone to raise a minimum of £100 per mile. Our runners are always surprised at how achievable this is and the average raised is over £3,500.

How long will it take for my fundraising pack/running top to arrive?

Your digital fundraising pack are sent out shortly after signing up. Supporter's physical packs with running top (if you requested one) were sent out in the first two weeks of June onwards.

I was successful in public ballot - Do I have a minimum fundraising target?

For supporters successful in the ballot, we simply ask that you raise what you can.

When do I have to reach my £2620 fundraising pledge?

As soon as possible so you focus on your training! On a more serious note, you have until two months after the big day.

I need more sponsorship forms, where can I get some?

 You can find a printable version on the fundraising section.

Will there be any training days for Macmillan runners?

We are holding virtual training sessions in August and September. 

Is there a training plan for me?

Yes, we have training plans for all abilities.

I think I might have an injury, help!

Speak to our partners Runningwithus, who can advise the best course of action. 

I have all the ideas, but no training gear - where can I get some?

Check out our Macmillan shop for some brilliant marathon-inspired running gear to help with your training.

When is the 2021 Virgin Money London Marathon?

 Sunday 3 October 2021.

What is the Virgin Money London Marathon Running Show? 

You'll visit the running show to collect your race pack and soak up the inspiring atmosphere of the greatest running event on the planet.

There are loads of great brands from the world of running to explore. This includes the headline Virgin Money London Marathon Superstore, offering the current range of New Balance souvenir and technical clothing.

What is the charity place fundraising pledge?

£2,620. We are asking everyone to raise a minimum of £100 per mile. Our runners are always surprised at how achievable this is and the average raised is over £3,500.

How do I collect my race pack?

All runners must collect their race pack from The Virgin Money London Marathon Running Show in the days leading up to the event.

Does Macmillan have a post-race reception?

Yes, we do! You'll receive an invitation to register in September

Will Macmillan have cheer points on the course?

Yes! We have 10 cheer points around the course. We'll be at Greenwich, Rotherhithe, Shadwell, Limehouse, Canary Wharf, Monument, Blackfriars and Embankement.

What is the 2021 Virtual Virgin Money Marathon?

It's a virtual marathon that takes place alongside the Virgin Money London Marathon. Runners from all over the world join in and take part in running the marathon in their own way. 

When does the virtual 2021 Virgin Money London Marathon take place?

Between 00:00:00 and 23:59:59 (BST) on Sunday 3 October 2021. Only runs that take place during this period will be officially accepted.

How do I sign up?

We'll have places available shortly

What is the charity place fundraising pledge?

£262. We are asking everyone to raise a minimum of £10 per mile. Our runners are always surprised at how achievable this is and the average raised is over £300 in the 2020 virtual event..

Do I get a running top?

We'll be sending out our limited edition Macmillan x New Balance top to everyone who raises £262. You'll have the choice of a t-shirt or vest.

I have my own place in the 2021 Virtual Virgin Money London Marathon, what next?

Upgrade your place and join Team Macmillan. Complete our form to link your own place to Team Macmillan. 

Will I get a finisher's medal and T-shirt for taking part?

Yes, these items will be posted to all finishers after the event via London Marathon Events. 

Can I get a refund on my registration fee if I cancel?

Unfortunately not. The registration fee is passed onto the event organiser and is non-refundable under all circumstances.

When will I receive my virtual charity token to complete?

We anticipate this will be emailed to you in May and must be completed by August in order for you to take part.

Can I do the 2021 Virtual Virgin Money London Marathon on a treadmill?

You must not use a treadmill or any other stationary running machine and/or equipment to take part in the virtual 2021 Virgin Money London Marathon. All participants must complete the 26.2 miles outside.

Can I defer my charity place?

If you are unable to take part in the marathon, please contact the team and we can discuss your next steps.

We are asking all our supporters to follow the current government guidelines with all training and fundraising activities for the 2021 Virgin Money London Marathon.